Senior NICE CXone Developer

WE'RE HIRING!

At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.

Your next chapter starts here. 

We are seeking a Senior NICE CXone Developer to support IT, Security, and Business teams in designing, developing, and optimizing contact center solutions. The environment includes a single business unit and does not use VCS.

In this role, you will:

• Design and build IVR call flows and routing logic using NICE CXone Studio

• Develop and maintain API integrations (CRM, payment systems, web services)

• Configure ACD, skills, queues, and agent profiles

• Support testing cycles and deployments across DEV, UAT, and PROD

• Troubleshoot call routing, scripting, and platform issues

• Create and maintain technical documentation and call flow diagrams

• Collaborate with internal business, IT, and security teams, as well as vendor partners

• 3–5+ years of experience with CCaaS platforms (NICE CXone preferred; Genesys or Amazon Connect also considered)

• Strong hands-on experience with IVR scripting, ACD configuration, and call routing

• Solid understanding of REST APIs and system integrations

• Experience supporting testing, deployments, and production operations

• Good understanding of contact center operations (voice and digital channels)

• Strong troubleshooting and problem‑solving skills

• Effective communication skills and ability to work cross‑functionally

Nice to have:

• NICE CXone certifications

• Experience in utility or regulated industries

High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.

We support an accessible recruitment process and are happy to provide accommodation upon request.

Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.