Project Manager – Computer-Aided Dispatch & Telephony Replacement

Position Overview

We are seeking an experienced Project Manager to lead a complex technology modernization initiative involving the replacement and implementation of Computer-Aided Dispatch (CAD) and telephony systems. The successful candidate will manage the project through planning, development, implementation, data migration, and operational readiness while coordinating with a large and diverse stakeholder group.

Key Responsibilities

• Manage the project through development, implementation, data migration, and operational start-up.

• Ensure project objectives are delivered within agreed scope, schedule, budget, and performance requirements.

• Define project objectives, resource requirements, team roles, responsibilities, and governance.

• Develop and maintain project plans, schedules, work breakdown structures, milestones, and dependencies.

• Coordinate activities across internal and external stakeholders and project teams.

• Monitor and report project progress throughout the project lifecycle.

• Identify and manage project risks, issues, dependencies, and change requests.

• Conduct critical path and schedule analysis and address potential delivery impacts.

• Prepare project reports, plans, charts, and other project management documentation.

• Ensure all project deliverables and milestones are completed as planned.

• Lead stakeholder meetings and support the resolution of project issues.

• Coordinate project implementation, operational readiness, and final project sign-off.

• Valid PMP certification in good standing.

• Minimum 5 years of Project Management experience coordinating complex projects involving large-scale data migrations.

• Minimum 2 years of experience working with the Canadian Government.

• Minimum 3 years of experience managing large and diverse stakeholder groups.

• Minimum 2 years of experience implementing Computer-Aided Dispatch (CAD) software/systems.

Nice to have

• Experience working with 911/emergency dispatch centres and systems.

• Experience with medevac dispatching environments.

• Experience implementing or replacing telephony systems.