Community Engineer

WE'RE HIRING!

At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.

Your next chapter starts here. 

Seeking a Community Engineer to support and manage a Telegent‑based community platform. This role focuses on ensuring the platform is stable, well‑structured, and optimized for strong user engagement.

In this role, you will: 

• Manage the full lifecycle of the Telegent platform, including configuration, optimization, and ongoing support

• Lead and support Telegent Community migration efforts

• Build and maintain community structures (forums, knowledge areas, collaboration spaces)

• Set up roles, permissions, moderation workflows, and content governance

• Partner with business teams to improve engagement and user experience

• Support integrations such as SSO, analytics, and external tools

• Provide Level 2/3 support and resolve platform issues

• Maintain documentation and coordinate with vendors, security, and infrastructure teams

• Support testing, UAT, and release activities

• 3–4 years managing enterprise SaaS platforms

• Experience with community/engagement platforms, ideally Telegent

• Understanding of SSO, access control, and integrations

• Strong analytical and problem‑solving skills

• Ability to manage multiple priorities and communicate clearly with technical and non‑technical teams

• Strong documentation habits and attention to detail