CCIE Technical Leader

Location: Ottawa, ON

Hybrid

Term: Contract

High Tech Genesis is excited to announce an opportunity for a highly skilled CCIE Technical Leader to join our dynamic team. If you’re passionate about cutting-edge technology, thrive in a fast-paced environment, and have a proven track record of delivering innovative solutions, this is the perfect role for you!

Your responsibilities include:

• Provide 2nd and 3rd Tier consultation/troubleshooting to debug broad, complex unique network topologies with mixed media protocols to customers switching/routing products, SD-Access / Catalyst Center, SDWAN etc.

• You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues as well as managing a case load of criticality issues.

• You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.

• You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.

• Provide systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partners

• Interacts across other High Touch Technical Services teams and development teams at peer level.

• You lead problem resolution efforts with internal stakeholders including: HTOM, HTE, TAC and product engineering.

• Canadian Citizenship with ability to obtain a Canadian Government Security Clearance

• Professional or Expert Level network certification (CCNP, CCIE) or equivalent technical/networking knowledge is preferred.

• Live in the surrounding Ottawa, Canada or willing to re-locate

• Authoritative knowledge of Network and related technology. In-depth experience configuring and supporting network protocols like IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment routing, etc.

• Must have knowledge of Cisco Routers like ISR2900/3900/4400, 7200, 7600, ASR1K / 9k, CRS and Switches like Cisco 2900, 3600. 3750,3650, 3850, 4500 & 6500 series

• Strong knowledge layer 2 technologies like VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels etc.

• Solid Understanding of IOS Features and Services – HSRP, NAT, SNMP, SYSLOG, NTP, PTP, DHCP, CDP, TFTP and FTP Management, Netflow etc.

• Experience in preparing, planning, and designing, implementing and optimizing LAN/WAN solutions and a broader understanding of LAN/WAN Architecture.

• Traffic management for example queuing, policing, shaping

• Routing Protocols and features for example OSPF, ISIS, MBGP, IBGP, PBR, BFD

• Multicast protocols for example PIM, IGMP, RP, BSR

• Very good understanding and experience on Linux/Unix (Ubuntu/RHEL/CentOS).

• Understanding and troubleshooting knowledge for applications such as postgres/mongodb/redis/kafka/elasticsearch etc.

• Working knowledge in yang models, configuration management, and operational models.

• Problem-solving & troubleshooting methodology

• Strong communication skills - facilitation / conflict management

• Ability to think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleagues

Desired skills:

• Proficiency in English and French

• Previous experience with incident management, reactive support, operations or troubleshooting complex technical problems is an advantage

• Knowledge of designing dynamic large-scale, multi-tenant, distributed systems using Java/Cloud (AWS, Azure) environments

• Working knowledge in yang models, configuration management, and operational models

• Troubleshooting Java related application issues

• Understanding of Campus Architectures, Software Defined Networking (SDN) & Network Function Virtualization (NFV)

• Experience in Security [ISE, Trustsec] and Wireless networking

• Demonstrated Domain Expertise in one or more of products and technologies such as Cisco cEDGE and vEDGE product portfolio

• Knowledge of Cisco’s SDWAN technologies and how to successfully configure these devices to implement various forms viz Controller deployment, Edge router deployment

• A team player focused on customer success

• BS in a technical field (CS/EE preferred) or equivalent with 8+ years of relevant experience

Please be advised:

1. Applicants must have the legal right to work in Canada.

2. Kindly submit your resume in MS Word format upon application for this position.