Technical Support Specialist

Job description

Technical Support Specialist

ID #;        65LE0519TSS

Location: Montreal, Quebec

Term:       Full time

High Tech Genesis is looking for an outgoing technical support specialist who will work directly with our customers and provide technical support for various products and technical issues. YOU will be a part of a dynamic team bringing our IP video platforms to a higher level of quality and YOU will play an important role in the evolution of our products.


  • Degree in computer science, engineering or related subject
  • Minimum of 3 years of experience in after-sales technical support of an embedded product
  • Proven ability to solve problems, evaluate and solve technical cases, and explain resolutions in a simple way
  • Remain effective and maintain a positive attitude during times of change and stress and consider change as an opportunity for improvement
  • Identify situations that cause customer dissatisfaction and strive to reverse or reduce negative impacts
  • Strong written, verbal, and interpersonal communication skills
  • Ability to manage and deliver a dynamic set of objectives
  • Proven experience in customer relations and satisfaction concerns
  • Open-minded and the willingness to learn and try new technologies
  • Organized, patient, curious and precise
  • Bilingual: English and French oral and written communications
  • Great understanding of network concepts (TCP / IP, subnetworks, DNS, domains, multicast, …)
  • Knowledge of video management systems and industry standards used in video security (Onvif, PTZ, etc.)
  • Good comprehension of Windows operating systems (Windows 7, 10, Server, Storage Server)
  • Good understanding of storage systems and disk configurations (DAS, NAS, RAID, iSCSI)
  • Occasional travel

Desired Skills:

  • Familiar with IP video streaming concepts (MJPEG, H.264, RTSP, etc.)
  • Knowledgeable in virtualization tools (VMWare, VirtualBox)

Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).

Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.

Note 3: Accommodations are available upon request for all aspects of the hiring process.

Note 4: Please submit a MS Word version of your resume when applying for this position.