Technical Support Engineer

Job description

Technical Support Engineer

ID #; 05LB0406TSE

Location: Ottawa, Ontario Canada 

Term: Full time, permanent


We are looking for a Technical Support Worker with 5 years of experience to support a software application that is used by law enforcement.

Requirements


  • MUST qualify for Top Secret Security Clearance (Canadian Citizen with 10 years verifiable residence)
  • Experience supporting and troubleshooting Windows Server and Desktop solutions
  • Experience supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls)
  • Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex
  • Work on a rotational shift between the hours of 06:00AM to 8:00PM Eastern Time
  • Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing
  • Excellent analytical skills; is able to analyze a situation, apply problem solving techniques and suggest improvements
  • Outstanding organizational skills; able to prioritize problems as they arise
  • Finesse to deal with complex issues in a timely manner, and provide suggestions and improvements to customers along the way
  • Superb oral and written communication skills are a must
  • Ability to provide technical leadership and training to other team members, where and if required
  • Hands-on experience to monitor and track issues to ensure accurate resolution
  • Proficiency in Enterprise network security setups and requirements
  • Outstanding analytical skills; is able to analyze a situation, apply problem solving techniques and suggest improvements
  • Capability to deal with complex issues in a timely manner, and provide suggestions and improvements to customers along the way

Desired Skills:

  • Knowledge to recreate and develop long-term solutions to re-occurring issues
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Comprehensive knowledge of OSI Model, TCP/IP, Network Security basics, Routing, Switching
  • Solid understanding of L2-L7 protocols, and Unix/Linux Operating Systems
  • Bachelor's degree in Computer Science/Information Sciences/ Electronic & Communications Engineering or equivalent work experience
  • Cisco Certified Network Professional (CCNP) is strongly desired

Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit)

Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.

Note 3: Accommodations are available upon request for all aspects of the hiring process.

Note 4: Please submit a MS Word version of your resume when applying for this position.