Technical Support Engineer

Job description

Technical Support Engineer

ID #:        66EM1119TSE

Location: Remote

Term:       Full Time, permanent


REMOTE position with High Tech Genesis! It doesn’t get any better than this!

We are looking for a Technical Support Worker with 5 years of experience and who is

fluent in English and one of the following languages: Spanish, French, Italian or Portuguese!

Requirements

Must-have:

  • excellent analytical skills; is able to analyze a situation, apply problem solving techniques and suggest improvements;
  • outstanding organizational skills; able to prioritize problems as they arise;
  • finesse to deal with complex issues in a timely manner, and provide suggestions and improvements to customers along the way;
  • superb oral and written communication skills are a must;
  • ability to provide technical leadership and training to other team members, where and if required;
  • hands-on experience to monitor and track issues to ensure accurate resolution;
  • knowledge to recreate and develop long-term solutions to re-occurring issues;
  • advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions;
  • strong experience with network routing and switching;
  • good understanding of Security, LAN/WAN topologies and technologies;
  • solid understanding of L2-L7 protocols, and Unix/Linux Operating Systems;
  • proficiency in Enterprise network security setups and requirements;
  • comprehensive knowledge of OSI Model, TCP/IP, Network Security basics, Routing, Switching;
  • outstanding analytical skills; is able to analyze a situation, apply problem solving techniques and suggest improvements;
  • capability to deal with complex issues in a timely manner, and provide suggestions and improvements to customers along the way;
  • familiar with Interior gateway protocols: OSPF, IS-IS, RIP, IGRP; and
  • at ease with Exterior gateway protocols: BGP, EGP


Nice to have:

  • Bachelor's degree in Computer Science/Information Sciences/ Electronic & Communications Engineering or equivalent work experience
  • Cisco Certified Network Professional (CCNP) is strongly desired


Note 1: You MUST be legally entitled to work in Canada (i.e. possess Canadian Citizenship, Permanent Residency or Valid Work Permit).

Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.

Note 3: Accommodations are available upon request for all aspects of the hiring process.