Pre-Sales Support Engineer

Job description

Pre-Sales Support Engineer

ID #;         5KA0204PSSE

Location:  Ottawa, Ontario Canada

Term:        Full time

We’re looking for a Pre-Sales Support Engineer for our partner.

If you don’t already know, Pre-Sales Engineer is the travelling techy that deals with all the technical issues that a prospective client brings up in conversation at a level that the Account Manager is incapable of dealing with.

It’s a pretty cool job! You get to travel all over the world. You get to work on some extremely technical environments and see some very cool things that very few people ever get to see. The technology you will be working with is very interesting.


You MUST be eligible for Top Secret security clearance

  • Eligible for top secret security clearance:
    • No criminal activity
    • No criminal records
    • Ten years of verifiable history
    • Canadian Citizen

You need to be technical

    • Very comfortable with networking (able to read a packet capture, understand IP flows, overview of switching and routing, etc.)
    • Very comfortable with operating systems (Linux, Windows, Virtual Machines, containers)
    • Very comfortable with software (memory, disk usage, client/server architecture, databases, etc.)
    • User Interfaces (HTML, browsers, etc.)
    • Databases
    • You have to be able to write code. (Usually, just scripting to automate tasks in shell script or PowerShell or Python.)

You need to be personable in order to deal with customers

    • Excellent written and verbal communication skills
    • Excellent phone manners
    • Easy to get along with
    • Comfortable with diverse cultures
    • Able to give presentations to audiences of varying sizes (typically not too large)
    • You have to be comfortable doing a lot of international travel (up to 50%)

You need to understand how business and sales work

    • Be able to create and give demo’s
    • Respond to RFP’s and RFI’s
    • Able to set up and perform in tradeshows
    • Create proofs of concept

Desired skills

    • Be organized – able to manage varying sized projects
    • Manage your time
    • Able to multitask in a fast-paced environment
    • Be on top of new trends in technology
    • Have some demonstrated leadership skills

Note 1: You MUST be eligible for Top Secret security clearance in Canada

Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.

Note 3: Accommodations are available upon request for all aspects of the hiring process.

Note 4: Please submit a MS Word version of your resume when applying for this position.