IT Helpdesk Technician

Job description

Position:     IT Helpdesk Technician

ID #            20BR0421IHT

Location:   Ottawa, Ontario Canada

Term:         1 year Contract


High Tech Genesis is looking for an ambitious and highly motivated Desk Side Support Engineer to join our growing team. Joining this particular group in Ottawa means that your team oriented, possess the ability to wear multiple hats, and can think on your feet. If you think you’re up to the challenge, we’d love to hear from you!


This person must demonstrate exceptional customer service skills and a passion to go above and beyond to help our customers. Your main responsibilities will be to provide exceptional support and training to our employees and taking ownership of support trouble tickets (in ServiceNow) and contacting the user to help them out while trouble shooting and resolving problems hands on, face to face.


Must have:

• Windows knowledge from a support perspective

•  MAC support experience

• Printers

• Understanding of IP networking 

• Windows networking

• Good understanding of Active Directory and being able to query it while troubleshooting



Note 1:

To be legally entitled to work in Canada , you are required to meet one of the following


1. Canadian Citizenship 2. Permanent Residency 3. Valid Work Permit


Note 2:

High Tech Genesis Inc. is an Equal Opportunity Employer.

Accommodations are available upon request for all aspects of the hiring process.


Please forward applications here.

Quote ID# 20BR0421IHT