Incident Manager

Job description

Incident Manager

ID #;        20LE1222IM

Location: Ottawa, ON

Term:       1-year Contract


High Tech Genesis is looking for an Incident Manager who will be a part of our IT operations team and will respond to incidents affecting systems, applications, infrastructure, services, information and users.

Requirements

Required Skills and Experience:

  • Minimum of 5 years as an Incident Manager, in a fast-paced ITIL-based environment
  • Strong communication skills with proven track record highlighting your ability to patiently and effectively communicate concepts to audiences with varying skill levels, in person, on the phone, and via email
  • Strong documentation skills showcasing your comfort level authoring documents and preparation of communications notifications
  • Skilled in working in a cloud environment, including cloud services (AWS)
  • Experience in leading and influencing cross functional teams who are working globally
  • Ability to work effectively with senior managers and to operate at a strategic level
  • Ability to stay calm and work under pressure in stressful situations


Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).

Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.

Note 3: Accommodations are available upon request for all aspects of the hiring process.

Note: 4: When applying, please submit a MS Word version of your resume.