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Engineering Technical Leader

  • Ottawa, Ontario, Canada

Job description

Location: Ottawa, ON Canada

Term: Contract

High Tech Genesis is looking for an Engineering Technical Leader to join our team.

In this role, you will:

  • Offer specialized 2nd and 3rd Tier consultation and troubleshooting to resolve intricate network issues within diverse, large-scale enterprise environments, encompassing various media protocols and complex network topologies.
  • Collaborate effectively within a cross-functional team to deliver exceptional support to customers, particularly during critical network incidents, while also managing a portfolio of high-priority cases.
  • Uphold our commitment to customer satisfaction and success by promptly identifying, documenting, and resolving reported issues, employing problem-solving skills across a range of complexities and variables.
  • Provide comprehensive systems and product training to customers, contributing to the development of a robust knowledge base for customer support and internal stakeholders.
  • Engage with other High Touch Technical Services teams and development peers, leading efforts to resolve issues with internal stakeholders such as HTOM, HTE, TAC, and product engineering.

Job requirements

  • Possess Canadian Citizenship or Permanent Residency with eligibility for Canadian Government Security Clearance
  • Must have CCIE Certification
  • Demonstrate proficiency in problem-solving methodologies and exhibit strong communication skills, including facilitation and conflict management
  • Display autonomy and effectiveness in collaborative work environments, especially when operating remotely and interacting with remote colleagues
  • Embrace a team-oriented approach with a focus on achieving customer success
  • Hold a Bachelor's degree in a technical field (preferably CS/EE) or equivalent, with at least 8 years of relevant experience
  • Exhibit authoritative knowledge of network technologies, with extensive experience configuring and supporting protocols such as IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, and Segment routing
  • Possess in-depth familiarity with routers (e.g., ISR2900/3900/4400, 7200, 7600, ASR1K/9k, CRS) and switches (e.g., 2900, 3600, 3750, 3650, 3850, 4500, and 6500 series)
  • Demonstrate strong expertise in layer 2 technologies, including VTP, STP, MST, RSTP+, trunking, VLANs, layer 3 switches, and logical Ether Channels
  • Showcase a solid understanding of IOS features and services, encompassing HSRP, NAT, SNMP, SYSLOG, NTP, PTP, DHCP, CDP, TFTP, FTP Management, and Netflow functionalities

High Tech Genesis Inc. is an Equal Opportunity Employer. Diversity and inclusion are at the core of our values.

Please be advised:

  1. Applicants must have the legal right to work in Canada.
  2. Kindly submit your resume in MS Word format upon application for this position.